Privacy Policy

Harbor Home Services (“Harbor Home Services,” “we,” “us,” or “our”) operates the website at bayareaplumbingpros.com. This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices you have when you use our website or contact us for plumbing service.

Information we collect

Information you provide. You may provide personal information when you call us, submit a contact form, request service, or communicate with us. This may include:

• Your name
• Phone number
• Email address
• Service address or city/ZIP
• Details about your plumbing issue
• Photos or files you choose to send

Information collected automatically. When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies. This may include IP address, browser type, device type, pages visited, and general location based on IP address.

How we use your information

We may use your information to:

• Respond to calls, messages, and service requests
• Schedule plumbing service
• Send appointment or service updates
• Review and improve our website
• Maintain business records
• Prevent fraud or misuse of our website
• Comply with legal obligations

Calls, texts & service communications

When you call, text, or submit a form, we may use your contact information to respond to your request and contact you about scheduling, appointments, and questions about your plumbing issue. If we send marketing messages, we will do so only where permitted. You may opt out of marketing text messages by replying STOP.

Cookies & tracking technologies

Our website may use cookies and similar technologies to keep the website working, understand visitor behavior, and measure marketing performance. You can control cookies through your browser settings. If you block or delete cookies, some parts of the website may not work as expected.

Third-party services

We may use third-party services including website hosting, analytics tools (such as Google Analytics), advertising tools, and communication platforms. These services may collect or process information according to their own privacy policies.

How we share your information

We do not sell your personal information. We may share information only when needed for business, service, legal, or operational reasons — including with service providers who help run our website or business, team members involved in your service request, or when required by law.

Data retention

We keep personal information only as long as reasonably needed for the purposes described in this policy — including responding to service requests, maintaining business records, and meeting legal requirements.

Data security

We use reasonable safeguards to help protect personal information. However, no website, form, or email system is completely secure. Please avoid sending sensitive personal information through website forms unless it is needed for your service request.

Your privacy choices

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we hold about you. To make a privacy request, contact us using the information below. We may need to verify your identity before responding.

Children’s privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to this privacy policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page.

Contact us